NYC Customer Success Week 2024

Connect. Learn. Grow.
NYC Customer Success Week 2024 (Oct 1 - 4, 2024)
Register
Main Event:  October 3, 2024 | 8am - 5pm ET
Convene (225 Liberty Street, New York, New York - inside Brookfield Place, 2nd floor)
We're bringing the entire Customer Success world to New York City for one week with the goal of bridging online relationships into real-life connections, providing thought-provoking content as the backdrop for meaningful conversations and relationships. The entire week is anchored by an incredible main event on Thursday, October 3.
Featured Speakers (Oct 3 - main event)
Get ready to learn from the best in the business as they discuss the latest strategies, trends, and their personal wins and learnings. More speakers being added every week!
Download Schedule
Emmanuelle Skala
SVP Customer Success / GM Hardware
Formerly at Toast
Eraj Siddiqui
Chief Customer Officer
Aurora Solar
Angie Holt
SVP Global Customer Success
Datadog
Meka Asonye
Partner
FirstRound Capital
Nick Mehta
CEO
Gainsight
Elena Painter Singh
Partner
Craft Ventures
Monica Perez

Head of Customer Success
Notion
John Gleeson
Founder & General Partner
Success Venture Partners
Jeannine Crispino
VP Customer Success
6sense
Allison Pickens
Founder & GP
The New Normal Fund
Cassie Young
General Partner
Primary Venture Partners
Alex Konrad
Senior Editor
Forbes
Alison McPhail
Head of Scaled Success
OpenAI
Anne Dwane
Founder & General Partner
Village Global VC
Spencer Burke
SVP Growth
Braze
Mikayla LaRosa
Scaled Customer Success AI Programs
Airtable
Lauren Kennedy
Head of Customer Success
Glean
Shane Hughes
Head of Customer Success
LinkedIn
Emily Garza
Head of Customer Engagement
Unit 21
Liz Starling
Head of Customer Success, AMER Regulated Industries
Slack
Mike Molinet
Co-Founder and CEO
Thena.ai
Katie Bond
SVP Customer Success
ALICE Technologies
Junan Pang

VP Solutions & Success
Intercom
Jamie Davidson
Co-founder and CEO
Vitally
Maranda Dziekonski
SVP of Customer Success and Ops
Datasembly
Tom Ronen
VP Customer Success & Renewals
Monday.com
Veronica Dasovich
VP Customer Success
Freshpaint
Sandra Bustos
Head of Customer Success
Dusty Robotics
Ryan Isono
Partner
Felicis Ventures
Neelu Shaikh
SVP  Customer Success
ZoomInfo
Christina Meng
Champions Program
OpenAI
Jillian Burnett
Chief Customer Officer
mParticle
Nikola Mijic
Co-founder / CEO
Matik
You Mon Tsang
Founder and CEO
ChurnZero
Brent Grimes
Founder and CEO
Reef.ai
Mollie Holland
VP Customer Experience
DevRev
Spencer Smitherman
Head of Customer Success
Sublime Security
Harini Gokul
Chief Customer Officer
Entrust
Sonam Dabholkar
Director, CS Operations
Clio
Lane Hart
VP Customer Success
Contentsquare
Alok Shukla
Founder and CEO
FunnelStory.ai
Katie Bond
SVP Customer Success
ALICE Technologies
Alex Kracov
Co-founder and CEO
Dock
Lauren Chadare
Founder & CSM
Twin Cities Customer Success Community
Donna Weber
Founder
Springboard Solutions
Jan Young
Founder
JanYoungCX
Emilia D'Anzica
Founder
Growth Molecules™, LLC
Carly Agar
Founder & CEO
Carly Agar Training
Rachel Provan
Founder
Provan Success
Nils Vinje
Founder and CEO
Glide Consulting
Paul Holder
CEO
OnRamp
Ryan Johansen
Founder
Stress Less & Get More Done
Munish Gandhi
CEO
Statisfy
Swetha Mandava
Founder
Truco.ai
Rachit Kataria
Co-founder & CEO
Centralize
Sunny Manivannan
Co-founder & CEO
Peerbound
Sabina Pons
Managing Director
Growth Molecules
Andrew Shapiro
Founder
.Community
Jonathan Corbin
CEO & Co-founder
Maven AGI
Ankur Patel
Operating VP
Accel-KKR
Charles Haycox
VP Business Dev
TELUS Digital
Frank Bozzo
Sr. Program Mgr
Mercury
Allie Dawson
BPO Program Mgr
SeatGeek
Andy Snow
Chief Customer Officer
Abrigo
Alyx Shore
CCO
StoreForce
Olivia Kot
Director, CX
Carly Agar Training
Partners
This event wouldn't be possible without our incredible partners. If you're interested in sponsoring, please reach out to us at info@customersuccessmeetup.com.
Title Partners
Thena.ai
Success Venture Partners
Gold Partners
Gainsight
Intercom
Silver Partners
Matik.io
DevRev.ai
ChurnZero
Vitally
Reef.ai
TELUS Digital (formerly TELUS International)
Planhat
Startup Partners
Truco.AI
OnRamp.us
Statisfy
dock.us
FunnelStory
Maven AGI
Centralize
Hexus
Peerbound
Pylon
Foresight
Agenda
Customer Success is evolving rapidly; what made companies and leaders successful over the last decade may not ensure success in the years ahead. At NYC Customer Success Week 2024, we offer a vendor-agnostic perspective, equipping customer-centric professionals with the ideas and skills needed to advance their ambitions and prepare for success in the next decade of their careers. Just like all of the Customer Success Meetups that we've hosted before - food, drink, & incredible networking will be provided!
Key Themes:
Artificial Intelligence: Explore how AI is transforming Customer Success and driving innovative solutions.
Revenue-Oriented Customer Success: Learn strategies to align Customer Success with revenue growth and business objectives.
Leading Through Change: Gain insights on how to lead teams and organizations through periods of change and uncertainty.
Macro Outlook: Understand the broader economic and industry trends shaping the future of Customer Success.
Product-Led Customer Success: Discover how to leverage product-led growth strategies to enhance customer experiences and outcomes.
List of Sessions
Breakfast from 8am - 9am, AM keynote starts at 9am sharp
60+
Speakers
700+
Attendees
200+
Companies
5k
Members in the CS Meetup Community
Register
Secure your spot at the must-attend event for customer success professionals!
Book Your Stay 
Our official hotel partner providing a special rate is the Millennium Downtown New York which is less than 10 minutes walking from the main event on October 3. 
Book Your Stay
Partner Events
For this week, Customer Success is going to dominate NYC. In addition to the main conference agenda, we're excited to host a series of partner events, including industry roundtables, networking receptions, exclusive workshops, and other fun activities throughout the week. 
October 1
CS on the Driving Range: Gainsight's Chelsea Piers Mixer (free sign-up, 2pm - 4pm)
The ROI of AI: Implementing & Optimizing AI in CS hosted by CxXchange and ThriveNetwork (request to join, 5:30pm - 8:30pm)
Success Network Supper Club hosted by Vitally and Thena (Request to join, 6pm)
CS Week CCO Dinner hosted by Update.AI & Catalyst / Totango (Request to join, 6:15pm - 8:15pm)
October 2
Customer Success Central Park Morning Run led by Emily Garza (free sign-up)
Women of Customer Success AI Summit (additional cost)
Sips and Scents Networking Event for CS Leaders at Olfactory NYC, Hosted by Gainsight (Email request to join, 6:30pm)
Revenue Leadership Dinner (CCO/VP/Head) hosted by FunnelStory and Centralize (Request to join, 6:30pm - 9:30pm)
Customer Success Happy Hour hosted by Statisfy (RSVP, 5pm - 7pm)
Mixology Party with ChurnZero (Free registration, 7pm)
October 3
Post Main Event Happy Hour sponsored by UpdateAI (stick around for the end of the event for details! No registration required)
 CCO / VP Customer Success Dinner hosted by Statisfy (Request to join, 6pm - 8:30pm)
Support Leaders Dinner hosted by Pylon (Request to join, 6:30pm - 8:30pm)
October 4
The CCO Club presents NY CS Week leadership breakfast  sponsored by UpdateAI, ChurnZero, and StepUpXchange (Free registration, 8:30am - 11am)
Contact Us
General Inquiries, Sponsorship, and Speaking Opportunities
info@customersuccessmeetup.com
Hosted by the Customer Success Meetup (John, Monica, and Junan) ❤️   