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NYC Customer Success Week 2024 (Oct 1 - 4, 2024)
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Main Event: October 3, 2024 | 9am - 6pm ET
Convene (225 Liberty Street, New York, New York)
We're bringing the entire Customer Success world to New York City for one week with the goal of bridging online relationships into real-life connections, providing thought-provoking content as the backdrop for meaningful conversations and relationships. The entire week is anchored by an incredible main event on Thursday, October 3.
Featured Speakers (main event)
Get ready to learn from the best in the business as they discuss the latest strategies, trends, and their personal wins and learnings. More speakers being added every week!
Emmanuelle Skala
SVP Customer Success / GM Hardware
Formerly at Toast
Eraj Siddiqui
Chief Customer Officer
Aurora Solar
Angie Holt
SVP Global Customer Success
Datadog
Meka Asonye
Partner
FirstRound Capital
Abbas Haider Ali
VP Customer Success
GitHub
Allison Pickens
Founder & GP
The New Normal Fund
Cassie Young
General Partner
Primary Venture Partners
Alex Konrad
Senior Editor
Forbes
Alison McPhail
Head of Scaled Success
OpenAI
Anne Dwane
Founder & General Partner
Village Global VC
Spencer Burke
SVP Growth
Braze
Mikayla LaRosa
Scaled Customer Success AI Programs
Airtable
Douglas Hanna
Chief Operating Officer
Formerly at Grafana Labs
Kelly Bray
VP Customer Success
Vanta
Emily Garza
Head of Customer Engagement
Unit 21
Liz Starling
Head of Customer Success, AMER Regulated Industries
Slack
Maranda Dziekonski
SVP of Customer Success and Ops
Datasembly
Tom Ronen
VP Customer Success & Renewals
Monday.com
Veronica Dasovich
VP Customer Success
Freshpaint
Sandra Bustos
Head of Customer Success
Dusty Robotics
Ryan Isono
Partner
Felicis Ventures
Neelu Shaikh
SVP Customer Success
ZoomInfo
Christina Meng
Champions Program
OpenAI
Jillian Burnett
Chief Customer Officer
mParticle
Nikola Mijic
Co-founder / CEO
Matik
You Mon Tsang
Founder and CEO
ChurnZero
Brent Grimes
Founder and CEO
Reef.ai
Kevin Davis
SVP Global Customer Success
Hinge Health
Sam Lee
Head of Customer Success
Miter
Nils Vinje
Founder and CEO
Glide Consulting
Sonam Dabholkar
Director, CS Operations
Clio
Ryan Johansen
Founder
Stress Less & Get More Done
Donna Weber
Founder
Outcomes
Jan Young
Founder
JanYoungCX
Emilia D'Anzica
Founder
Growth Molecules™, LLC
Carly Agar
Founder & CEO
Carly Agar Training
Partners
This event wouldn't be possible without our incredible partners. If you're interested in sponsoring, please reach out to us at info@customersuccessmeetup.com.
Title Partners
Gold Partners
Silver Partners
Startup Partners
Agenda
Customer Success is evolving rapidly; what made companies and leaders successful over the last decade may not ensure success in the years ahead. At NYC Customer Success Week 2024, we offer a vendor-agnostic perspective, equipping customer-centric professionals with the ideas and skills needed to advance their ambitions and prepare for success in the next decade of their careers.
Key Themes:
  • Artificial Intelligence Explore how AI is transforming Customer Success and driving innovative solutions.
  • Revenue-Oriented Customer Success Learn strategies to align Customer Success with revenue growth and business objectives.
  • Leading Through Change Gain insights on how to lead teams and organizations through periods of change and uncertainty.
  • Macro Outlook Understand the broader economic and industry trends shaping the future of Customer Success.
  • Product-Led Customer Success Discover how to leverage product-led growth strategies to enhance customer experiences and outcomes.

1

Main Stage
Schedule coming soon!

2

Innovation Stage
Schedule coming soon!

3

Technical Stage
Schedule coming soon!

4

Tactical Stage
Schedule coming soon!
40+
Speakers
500+
Attendees
150+
Companies
5k
Members in the CS Meetup Community
Secure your spot at the must-attend event for customer success professionals. Early bird rates available for a limited time.
Partner Events
For this week, Customer Success is going to dominate NYC. In addition to the main conference agenda, we're excited to host a series of partner events, including industry roundtables, networking receptions, exclusive workshops, and other fun activities throughout the week. More events and sign-up information to be announced soon!
Interested in hosting a partner event? Fill out this form here
October 1
  • CCO Summit hosted by Update.AI
  • CxXchange Roundtable / Happy Hour
October 2
  • Customer Success Central Park Morning Run led by Emily Garza
  • CS Leadership Dinner hosted by FunnelStory
October 3
  • Happy hour hosted by Higher Logic
October 4
  • TBD
Contact Us
General Inquiries, Sponsorship, and Speaking Opportunities
info@customersuccessconference.com