NYC CS Week Main Event Sessions (October 3)
Full Agenda (click to expand)
Breakfast from 8am - 9am, AM keynote starts at 9am sharp
Breakfast from 8am - 9am, AM keynote starts at 9am sharp
CS to CEO (Emmanuelle Skala)
Emmanuelle Skala (Fmr SVP Customer Success & GM Hardware at Toast)
2024 State of Customer Success
You Mon Tsang (CEO at ChurnZero)
From Starters to Stardom: Rising the Ranks to Leadership
Monica Perez (Head of CS at Notion)
Tom Ronen (VP CS at Monday.com)
Jillian Burnett (CCO at mParticle)
Kevin Davis (SVP CS at Hinge Health)
Tom Ronen (VP CS at Monday.com)
Jillian Burnett (CCO at mParticle)
Kevin Davis (SVP CS at Hinge Health)
Cracking the Code: Discovering, Defining and Demonstrating value to your buyer
Liz Starling (Head of CS, AMER at Slack)
Scaling CS at Slack and OpenAI
Alison McPhail (Head of Scaled CS at OpenAI)
Driving Growth at $15 billion ARR
Shane Hughes (Head of CS at LinkedIn)
Sandra Bustos (Head of CS at Dusty Robotics)
Sandra Bustos (Head of CS at Dusty Robotics)
Fireside Chat with Alex Konrad
Alex Konrad (Senior Editor covering VC, Cloud, and Enterprise Software at Forbes)
Lessons as the first Chief Customer Officer at Entrust, a $300M ARR Cybersecurity firm
Harini Gokul (CCO at Entrust)
Aurora Solar's Journey to Advanced Customer Scoring
Eraj Siddiqui (SVP CS & Services at Aurora Solar)
Brent Grimes (CEO at Reef.AI)
Brent Grimes (CEO at Reef.AI)
Customer Success from the VC Perspective
Meka Asonye (Partner at First Round Capital)
Allison Pickens (Founder at The New Normal Fund)
Ryan Isono (Partner at Felicis Ventures)
John Gleeson (Founder at Success Venture Partners)
Allison Pickens (Founder at The New Normal Fund)
Ryan Isono (Partner at Felicis Ventures)
John Gleeson (Founder at Success Venture Partners)
Behind the Music: Customer Success Operations
Sonam Dabholkar (Director, CS Ops at Clio)
Success with Enterprise AI
Lauren Kennedy (Head of CS at Glean)
0 to 1: My First 90 Days Building CS from Scratch
Spencer Smitherman (Head of CS at Sublime Security)
Influencing and Advocating for CS Internally
Kristi Faltorusso (CCO at ClientSuccess)
Emily Garza (Head of Customer Engagement at Unit21)
Spencer Burke (SVP of Growth at Braze)
Emily Garza (Head of Customer Engagement at Unit21)
Spencer Burke (SVP of Growth at Braze)
How Airtable Deploys AI to drive CS
Mikayla LaRosa (Head of AI CS Programs at Airtable)
Championing Champions: 5 Lessons in Building Champions Programs
Christina Meng (Head of Champions Program at OpenAI)
Protecting Revenue, Reducing Busywork, Democratizing Analytics with Agentic AI
Alok Shukla (Founder/CEO, FunnelStory.Ai )
Sandra Bustos (Head of CS, Dusty Robotics)
Sandra Bustos (Head of CS, Dusty Robotics)
Scaling at Every Stage
Neelu Shaikh (SVP Customer Success at ZoomInfo)
Angie Holt (SVP Customer Success at Datadog)
Jeannine Crispino (VP Customer Success at 6sense)
Angie Holt (SVP Customer Success at Datadog)
Jeannine Crispino (VP Customer Success at 6sense)
Fireside Chat with Anne Dwane
Anne Dwane (Founder and General Partner at Village Global VC)
First Steps, Lasting Impressions: How to Make Customer Onboarding Your Secret to Success
Paul Holder (CEO at OnRamp)
Workshop: Charging for Customer Success
Donna Weber (Founder at Springboard Solutions)
Workshop: Time Management for CS
Rachel Provan (Founder at Provan Success)
Decreasing Mis-hires: 4 Must Do's
Andrew Shapiro (Founder at .Community)
Workshop: Maximizing Customer LTV
Emilia D'Anzica (Founder at Growth Molecules)
Sabina Pons
(Managing Director at Growth Molecules)
Sabina Pons
(Managing Director at Growth Molecules)
What a Board Wants, What a Board Needs
Maranda Dziekonski (SVP CS at Datasembly)
Workshop: Mastering the Art of Salary Negotiation
Carly Agar (Founder & CEO at Carly Agar Training)
Workshop: 7 Steps for CS Leaders to Become Revenue Leaders
Jan Young (Founder & CCO at JanYoungCX)
Adapting to Change: Evolving CS in a New Era
Veronica Dasovich (VP CS at Freshpaint)
Lane Hart (VP CS at Contentsquare)
Katie Bond (SVP CS at ALICE Technologies)
Lane Hart (VP CS at Contentsquare)
Katie Bond (SVP CS at ALICE Technologies)
The Impact of Generative AI: From Pattern Matching to Customer Outcomes
Munish Gandhi (Founder / CEO of Statisfy)
Vitally: Shaping the Future of Customer Success
Jamie Davidson (CEO & Co-founder of Vitally)
Mastering the Art of Outsourcing: Strategic Partnerships for Scaling
Charles Haycox, (VP Business Development, TELUS Digital)
Frank Bozzo (Senior PM - Vendor Management, Mercury)
Allie Dawson ( BPO Program Manager - CX, SeatGeek)
Allie Dawson ( BPO Program Manager - CX, SeatGeek)
AI and the Human Touch: Will we ever need humans again
Jonathan Corbin (Ex Global VP of Customer Success at Hubspot, Adobe)
Leila Horejsi (Ex-VP of Customer Success at Outreach Sprinklr, Adobe) Stas Johnson- Chyzhykov (SVP Client Experience at Rho)
Leila Horejsi (Ex-VP of Customer Success at Outreach Sprinklr, Adobe) Stas Johnson- Chyzhykov (SVP Client Experience at Rho)